take this back
December 23, 2009
The reason I hear more than any other for shopping at Costco is “They will take anything back, anytime, for any reason.”
At least that’s what my brother tells me.
We let our Costco membership expire a few months ago because it was costing us too much money. Not the membership, that paid for itself. I just got tired of going in for the yummy uncooked tortillas and coming home with a car jack and a generator. That stuff adds up.
But I snuck into Costco with a friend the other day, and while he piddled around at the membership counter, I noticed a nice young lady trying to take advantage of the Costco reputation for accepting all returns for any reason.
After the woman grew first agitated with the answer she got from the customer service rep, then irate, and finally stomped out of the store, her package under her arm, I caught the eye of the woman who had been helping her.
“Um, was that woman trying to return a bag of nuts that she bought here over a YEAR ago?”
“Yeah. She said she never opened them, so we should take them back. I pointed out the long passed expiration date, but that just made her madder.”
Like teachers, customer service reps are waaay underpaid. Way.